FAQ

When did Samantha Giraud launch XAMAS?

XAMAS was conceptualized and launched by former professional ice skater and fashion designer Samantha Giraud in 2003. In 2005, she introduced her signature skate wear, dancewear, and sportswear collections. Then in 2009, Samantha launched the XAMAS website as an international platform selling evening wear, wedding wear, yoga wear, and ready-to-wear. For more details on XAMAS, please view the Brand Story.

Where is XAMAS based?

XAMAS is based Hong Kong but sells internationally.

Where can I find a retailer in Hong Kong?

For details about the retailers in Hong Kong, you can refer to our ‘Retailer’ page.

Can I be part of the XAMAS brand?

As a professional brand, we are dedicated to attracting and retaining world-class talent. To become a part of the team, use our contact us form to get in touch!

How can I become a XAMAS Talent Ambassador?

Every season, we need different models, including females, males, and children for catalogue production. To be considered to become a XAMAS model, use our contact form to get in touch! Include your gender, height, weight, age, contact information, and two photos - one close up with face and one full body.

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Where can I find sizing information?

The size charts for women, men, girls, and boys are provided under the “Size Chart” tab.

What is the Ready-to-wear BLACK label?

The XAMAS Ready-to-wear BLACK label items are highly limited in production. Each outfit comes with a XAMAS garment bag, a XAMAS hanger, a hang name tag, and 5g of hot-fix replacement rhinestones.

What if my is order lost during the posting process?

XAMAS offers a selection of shipment methods which provides tracking. For greater peace of mind, please kindly select Express Shipping which includes insurance. This insurance service covers your shipments in the unlikely event of loss or damage during transit.

Can the size and details be changed after a tailor-made order has been shipped?

You can make changes to your order only if you send a detailed email via our contac us form within 48 hours after the tailor-made order has been received. Once your order is manufactured and shipped, no changes can be made.

Do you have an exchange policy where I could make a change to another size or product within a certain period after the purchase is made?

You can exchange any product or dress with the same or above amount within 7 days, as long as the product was not used. Please note that original shipping charges are non-refundable.

After we receive the returned item in its original unworn condition, we will send you a request for payment via PayPal for shipping charges of the exchanged item. We will ship the item after payment is received.

How can I check my order status?

To check the status of your email, internet, phone, or mail/fax order, you must be a registered customer and signed into your account. Click here to Check the status of your order.

Where do you ship?

We ship to the following locations and more: Mainland China, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, Japan, Maldives, New Zealand, Australia, Austria, Belgium, Canada, Czech Republic, Finland, France, Greece, Iceland, Ireland, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America, Egypt, Italy, Morocco, and South Korea.

Contact us if you cannot find your country in the check out page.

Why am I not able to log in to my account?

Remember that usernames, email addresses, and passwords are case sensitive. If you need your password sent to you, our “Password Reminder” will send it to the email address you used when you registered.

What forms of payment does XAMAS accept?

We accept all major credit cards such as Visa, Mastercard, and American Express via Stripe and PayPal.

Do you offer gift wrapping?

We currently do not offer gift wrapping service.

Other Information

What is Tencel™?

Tencel™ is made from wood cellulose, woven with cotton fibers or other types of fibers, and is sustainable and eco-friendly. At the end of its lifecycle, this high-performance material is fully biodegradable.

This new technology is best known for being comfortable, moisture wicking, and well fitting, making it the first choice for sports apparel and active wear. It also drapes well, doesn’t wrinkle, and is very absorbent. All of these elements are combined together to form the perfect breathable, lightweight, and durable material, which makes this fabric ideal for active consumers or frequent travelers. You can pack it in a suitcase for days and not have to worry about wrinkling.